SHIPPING & DELIVERY POLICY

Owned & Operated by:
Gencanyon Technologies (OPC) Pvt Ltd, Coimbatore, Tamil Nadu, India.

BigIntellects provides digital educational products and services such as online courses, downloadable content, mentorship programs, events, and internships. Since all our offerings are delivered digitally, this Shipping & Delivery Policy outlines how and when users receive access to purchased content.

---

1. Digital Products Only

BigIntellects does not ship any physical products. All services are delivered online through our website:

https://bigintellects.com/

This includes:

• Online courses
• Subscription plans
• Downloadable study materials
• Mentorship programs
• Recorded sessions
• Internship onboarding material
• Certificates (digital only)

---

2. Delivery of Online Courses

Upon successful payment:

• Access to paid courses is instant.
• Users can log in to their dashboard and start learning immediately.
• In some cases (like scheduled courses), access may begin on the batch start date (details will be mentioned on the course page).

---

3. Delivery of Downloadable Content

For downloadable items (PDFs, notes, project files, resources):

• Download links become available immediately after purchase.
• If any file fails to download, users may contact support for assistance.

---

4. Delivery of Mentorship Sessions

Mentorship is delivered in two formats:

• Instant access to recorded materials (available immediately).
• Live sessions: Details such as schedule, meeting links, and mentor contacts will be shared via:
  • Email
  • Platform notifications
  • User dashboard

---

5. Delivery of Internship Programs

For paid internships or training-based internships:

• Internship onboarding details (instructions, timelines, communication guidelines, and mentor details) will be delivered via email within 1–3 working days after registration.
• Internship tasks and resources will be available on the user dashboard or via communication from the assigned mentor.

---

6. Delivery Communication

Users will receive delivery-related communication through:

• Registered email address
• SMS (if applicable)
• In-platform notifications
• Dashboard updates

Please ensure your account details are accurate and up to date.

---

7. Issues with Access or Delivery

If you do not receive access within the expected timeframe, please contact:

Email: support@bigintellects.com
Phone: +91 9043227303

Common access issues:

• Incorrect email during registration
• Payment pending
• Login credential mismatch
• Browser/device issues

Our support team will respond within 24–48 business hours.

---

8. No Physical Shipping

BigIntellects does not offer:

• Physical shipping
• Courier services
• Cash-on-delivery
• Printed certificates

All materials, certificates, and communications are provided in digital format only.

---

9. Changes to This Policy

Gencanyon Technologies (OPC) Pvt Ltd reserves the right to modify this Shipping & Delivery Policy at any time. Updates will be posted on this page with a revised effective date.